Privacy Policy

Last updated: February 2026

1. Who We Are

Wharfcore ("we", "our", "us") is a commercial cleaning company based at 14-16 Admirals Way, Canary Wharf, London E14 9XL. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any data protection enquiries, contact us at: hub@wharfcore.com

2. What Data We Collect

When you contact us via our website, phone, or email, we may collect the following personal information: your name, email address, phone number, postal address or postcode, the service you are enquiring about, and any additional information you provide in your message.

3. How We Use Your Data

We use your personal data for the following purposes: to respond to your enquiries, to provide you with a quote for our services, to deliver the services you have contracted, to send you relevant updates about your service (where you have given consent), and to comply with legal obligations.

We process your data under the following lawful bases: consent (where you have submitted a contact form), contractual necessity (where we are delivering a service to you), and legitimate interest (where we need to follow up on a genuine enquiry).

4. How We Share Your Data

We do not sell, rent, or trade your personal information to third parties. We may share your data with the following categories of recipients where necessary: service providers who assist with our IT and communications systems, payment processors (if applicable), and legal or regulatory authorities where required by law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for 12 months after the last point of contact. Contract and invoice data is retained for 6 years in accordance with HMRC requirements.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where there is no legal basis for continued retention), object to processing based on legitimate interest, request restriction of processing, and data portability.

To exercise any of these rights, email us at hub@wharfcore.com. We will respond within 30 days.

7. Cookies and Analytics

This website uses Cloudflare Web Analytics, which is a cookie-free, privacy-friendly analytics service. It does not use cookies, does not track individual users, and does not collect personally identifiable information. No consent is required for its operation.

We do not use any other tracking cookies, advertising pixels, or third-party analytics services.

8. Third-Party Services

Our contact form is powered by Web3Forms, which processes your form submission data. You can review their privacy policy at web3forms.com/privacy.

Our website is hosted on Cloudflare Pages. Cloudflare may process technical data (such as IP addresses) for security and performance purposes. You can review their privacy policy at cloudflare.com/privacypolicy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted HTTPS connections, secure hosting on Cloudflare's infrastructure, and restricted access to personal data within our team.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact and Complaints

If you have concerns about how we handle your data, contact us at hub@wharfcore.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.